Returns & refunds
If something isn’t right, here’s how returns work.
Cancelling before dispatch
You can cancel any order yourself, free of charge, any time before it ships — open the order from Your orders and choose Cancel order. The reserved stock is released immediately.
Returns after delivery
If an item arrives damaged, defective, or not as described, you can request a return. Reach out via our contact page with your order number and a short description (photos help). The seller reviews each request and arranges a pickup or replacement.
Refunds
If you paid online and cancel before dispatch, a full refund is issued to your original payment method automatically. For approved returns on online-paid orders, the refund is issued when the seller approves the return (it typically reaches your account in 5–7 business days). For Cash on Delivery, no payment is taken until delivery — cancellations cost nothing, and COD return refunds are settled directly by the seller.
Non-returnable items
Some items (e.g. perishables, personal-care products once opened, or made-to-order goods) may not be eligible for return. The product page notes any such restrictions.