Help & FAQ
Quick answers to the questions we hear most.
Frequently asked questions
How do I place an order?
Add items to your cart, go to checkout, choose or add a delivery address, and place your order. Cash on Delivery is available now; online payment is coming soon.
How does delivery work?
Orders are fulfilled by the seller and shipped to your address. You can track each order’s status from Your orders.
Can I cancel an order?
Yes — you can cancel an order from its detail page any time before it ships. Once it ships, you’ll need to request a return instead.
How do coupons work?
Enter a seller’s coupon code at checkout. If it’s valid for the items in your cart, the discount is applied before you place the order.
How do I start selling?
Open a free store from the Sell page, add your products, and you’re live. You only pay a commission when you make a sale.